Cloud-Based Storage Included
Automatic Daily Backups
WPS Backup Terms And Conditions
The following Terms and Conditions apply to all WPS Backup users.
WPS Backup is a plugin designed to provide encrypted backup services for WordPress sites. All contents of the database, files, and folders are encrypted using military-grade 256-bit AES encryption, and stored security on our cloud servers. Individual file and folder recovery are easily accomplished through the WordPress administrator interface, while our exclusive Bare-Site Recovery process makes it fast and easy to recover and entire site.
Users are billed at the end of each month. Fees are a flat USD$5 per 10GB of data stored during the preceding month. This covers 30 restore points.
Minimum Service Levels
Virginia Cloud Technologies, Inc. makes no warranty regarding minimum service levels. Our goal is to provide 100% availability to all our clients, but routine maintenance, hardware or network failure, or other issues may arise limiting our ability to provide service.
Support Ticket Procedure
The WPS Backup web site provides a link to our Support Ticket system, where a client can create new support tickets for our support team. This site is intended to be available 24 hours per day, 7 days per week. Tickets are handled in the order they are received.
Scheduled And Unscheduled Maintenance
Virginia Cloud Technologies, Inc. uses a rolling maintenance schedule across all WPS Backup servers, and maintenance windows are typically less than one hour in duration, and typically take place in the very early hours of the day. Certain situations may arise, however, requiring us to perform maintenance outside those windows. We will always attempt to limit the impact to our clients.
Cancellation Of Service
WPS Backup does not require any long-term commitment, and service may be cancelled at any time. Payment for the final month or portion thereof will be immediately due and payable, and no credit will be given for the unused portion of the month.